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Frequently Asked Questions

Are the items that are sold on the YCMC.com site the same as what is available in the Shoe City brick and mortar stores?
If I purchase something on the YCMC.com site, may I return to it to the brick and mortar Shoe City stores?
Where are the Shoe City stores located?
How long after I placed my order will my items ship?
I placed an order with YCMC.com and I have changed my mind, can I change or cancel my order?
Which payment types does YCMC.com accept?
Does YCMC.com accept checks?
Does YCMC.com ship orders C.O.D.?
Does YCMC.com accept Cashier’s Checks or Money Orders?
What is YCMC.com’s privacy policy?
Why does YCMC.com need my e-mail address to complete an order?
Will YCMC.com disclose any of my personal information?
How can I find out about promotions and sales on the YCMC.com site?

Why do I see the same style shoe in a different color but one is on sale and the other is not?

Pricing adjustments

I would like to return my purchase, how do I return it to YCMC.com?

What if I have a damaged or defective item?

Will tax be applied to my order?

Can I have my order shipped outside of the United States?

Can I have my order shipped to an APO / FPO box?

Are there more sizes available in the Shoe City locations than on your website?

I am looking for a specific brand / color / width / size and I don’t see it on YCMC.com, can I special order it?

I would like to update my username /addresses / password / personal information, how do I do that?

How do I unsubscribe from your newsletter?

I have a coupon /discount /store credit code, how do I use that towards my purchase?
How can I check the balance of my Shoe City / YCMC.com Gift card or store credit?
Are there any benefits to having an account with you?


Stores
Q: Are the items that are sold on the YCMC.com site the same as what is available in the Shoe City brick and mortar stores?
A: In most cases the answer is yes, however there may be some items that we have on the site that may not be available in our stores.  You can always check in store availability by selecting the product you are interested in and using the “Check In Store Availability” function located at the bottom of the product detail page.

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Q: If I purchase something on the YCMC.com site, may I return to it to the brick and mortar Shoe City stores?
A: Yes you can!  You may bring any YCMC.com purchase into any Shoe City store in for an exchange or a refund.  Please make sure that the items are in unworn condition and in the original packaging. Shoes must be in the original manufacturer’s box and apparel must have all original tags attached.  In order to get a refund at the store you must bring the original invoice included with the original shipment.  All in store returns must be completed within 14 days of receipt of original shipment.  You must also bring the original form of payment with you so we can refund your purchase. We must refund all purchases to the original credit / debit card. If this was a gift and / or you don’t have the original credit / debit card you will be issued a Shoe City / YCMC.com gift card for the amount.

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 Q:Where are the Shoe City stores located?
A: Currently all of our brick and mortar stores are located in Maryland, D.C. and Virginia. If you would like to find the Shoe City location closest to you, please click here or visit the Store Locations link on the bottom of this web page.

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Order Processing
Q: How long after I placed my order will my items ship?
A: All orders placed on YCMC.com will be shipped within 2-4 business days.  Please keep this in mind when placing your order. At this time, we do not process / ship orders on the weekend.  If you place an order on Friday afternoon through Sunday evening E.S.T your order will be processed on Monday morning.

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Q: I placed an order with YCMC.com and I have changed my mind, can I change or cancel my order?
A: Yes you can! Any order that has not physically been shipped from our warehouse can be cancelled and / or changed.  Please contact customer service via email at services@ycmc.com or call 1-866-289-9262 (1-866-BUY-YCMC) and one of our customer service representatives will be happy to help. Please have your order # available to assist us in helping you.

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Payment Options
Q: Which payment types does YCMC.com accept?
A: YCMC.com currently accepts Visa, Mastercard, Discover & American Express. We also accept Shoe City and YCMC gift cards for payment.  

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Q: Does YCMC.com accept checks?
A: No, at this time we do not accept checks.

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Q: Does YCMC.com ship orders C.O.D.?
A: No, we do not ship orders C.O.D.

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Q: Does YCMC.com accept Cashier’s Checks or Money Orders?
A: No, we do not accept Cashier’s checks or Money Orders.

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Privacy  & Security Policy
Q: What is YCMC.com’s privacy policy?
A: Please click the following link to review our full Privacy Policy

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Q: Why does YCMC.com need my e-mail address to complete an order?
A: We only use your email address as a unique customer identifier. This is how we keep track of your orders, purchases, returns etc.  To see our full explanation about personal information please visit this link to our privacy policy located here

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Q: Will YCMC.com disclose any of my personal information?
A: No, we will not disclose any of your personal information except when required by law. To see our full explanation on information disclosure please visit this link to our privacy policy located here

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Promotions and Pricing
Q: How can I find out about promotions and sales on the YCMC.com site?
A: We would encourage you to sign up for an account on the site and subscribe to our newsletter. This would give you advanced notice of promotions, sales and special product announcements. It is free and you can unsubscribe at any time. To sign up for our newsletter please click here. As an added bonus, when you sign up for an account you also receive free returns and exchanges.

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Q: Why do I see the same style shoe in a different color but one is on sale and the other is not?
A: It is possible to have the same style with different colors with different prices. Sometimes the same item will come in at different times. For instance the blue color came in 3 months ago and the red color came in last week. We may be trying to liquidate the blue style so it will be marked down and the red one will not.

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Q: Does YCMC do price adjustments on marked down items?
A: We will make a price adjustment on a newly marked down item within 7 days of shipping the order. If you are outside the 7 days of us shipping, no price adjustments will be made.

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Returns / Exchanges Policy

You may return any item(s) provided it meets the following criteria:

1) You are returning or exchanging the item(s) within 30 days of the receipt of item(s).

2) The item(s) are unworn and have the original packaging such as the original shoe box and the tags are still attached to all apparel items. Damaged boxes or packaging will not be accepted for returns.

3) You have the original invoice that was provided with the shipment.

4)  It is not a personal item such as a bathing suit, intimates or jewelry.

You may exchange any item(s) provided it meets the following criteria:

1) You checked out as a customer and not a guest.

2) You are returning or exchanging the item(s) within 30 days of the receipt of item(s).

3) The item(s) are unworn and have the original packaging such as the original shoe box and the tags are still attached to all apparel items. Damaged boxes or packaging will not be accepted for returns.

4) You have the original invoice that was provided with the shipment.

5)  It is not a personal item such as a bathing suit, intimates or jewelry.

Returns and Exchanges

If you choose to use our return label for a refund, there is a charge of $5.00 for use of the label. This charge will be deducted from your refund. If you choose to exchange your item for another item you will not be charged for use of the return label.

Any original shipping charges applied to the order are non-refundable.

To return or exchange any item(s) to YCMC.com, please contact us at services@ycmc.com or call 1-866-289-9262 (1-866-BUY-YCMC) and we will arrange a return label to be sent to you via email. All item(s) must be placed in a proper box such as the original shipping box or equivalent.  Please do not put a label directly on the shoe box or it cannot be accepted for return or exchange. Make sure to cover any old labels with the new one or you can simply use a black magic marker to cover the old labels. Once you have received your label and your package is ready for return. Click the following link for the closest UPS Drop Off Location or call 1-800-PICK-UPS. If you do not have any UPS locations near you, you can also use UPS partner services like Mail Boxes Etc.

  Depending on your location it can take anywhere from 1-5 business days for us to receive your return shipment. Once it is received, inspected and verified that it meets the return policy requirements, your refund will automatically be applied to your original form of payment within 7 business days. Please note that depending on your credit card company, it can take an additional 2-10 business days until the credit is reflected withing your account.

You may also return or exchange any item purchased on the YCMC.com site at any of our Shoe City store locations, click the following link for store locator.  To return or exchange any item(s) to any Shoe City store location, simply find your most convenient location, bring your unworn item(s) along with your original invoice and receive your refund / exchange.

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 Q: What if I have a damaged or defective item?

A: If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 7 days of receipt so we can resolve the problem. In these rare cases, we will cover return shipping and refund you in full.

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Sales Tax 

 Q:  Will tax be applied to my order?

A: We are required by law to apply tax to any order that is shipped into a state in which we have brick and mortar locations. Currently we have stores in Maryland, Washington D.C. and Virginia, so if your order is being shipped to within those geographic locations the appropriate state sales tax applied to your order.

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Shipping

 Q: Can I have my order shipped outside of the United States?

A: No, at this point we are only shipping to the continental USA including Hawaii and Alaska. Additional charges will apply for shipping to Hawaii and Alaska.

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Q: Can I have my order shipped to an APO / FPO box?

A: Yes, UPS will deliver to APO / FPO boxes so our troops can shop with us too!

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Sizes and Selection

 Q: Are there more sizes available in the Shoe City locations than on your website?

A: No, whatever is available online is also what is available in store. 

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 Q: I am looking for a specific brand / color / width / size and I don’t see it on YCMC.com, can I special order it?

A: No, at this point we do not offer any sort of special order program. What you see available on the YCMC.com is what we have available to sell.

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Miscellaneous

 Q: I would like to update my username /addresses / password / personal information, how do I do that?

A: On the YCMC.com home page in the upper right hand corner you will see a link to My Account, click that link and it will take you to a login page, continue by logging in with your current credentials.  Once you have logged in, there are links on the left hand side to change your username, password, shipping addresses etc. If you are unable to update your information by yourself, please contact us at services@ycmc.com or call 1-866-289-9262 (1-866-BUY-YCMC) and a customer service representative will be happy to assist you.

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Q: How do I unsubscribe from your newsletter?

A: On the YCMC.com home page in the upper right hand corner you will see a link to My Account, click that link or click here and it will take you to the login page, continue by logging in with your credentials.  Once you have logged in, there are links on the left hand side, select the option Newsletter Subscriptions. Once you are in the Newsletter subscription page simply unclick the box that says general newsletters.  If you are unable to unsubscribe the newsletter by yourself, please contact us at services@ycmc.com or call 1-866-289-9262 (1-866-BUY-YCMC) and a customer service representative will be happy to help you.

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Q: What are “cookies” and do I need to enable them on my browser?

A: First off, in order for your online shopping experience to work seamlessly with us, yes you do need to enable “cookies” in your browser. Cookiesare small data files that are created and then stored on a user’s hard drive.  These cookie files contain information such as screen names and passwords, demographic information, as well as tracking data.  These cookies only contain information that you provide in some manner to YCMC.  Our cookies cannot read any information from your hard drive and cannot read cookies created by other Web Sites.

If you have any further questions about cookies or would like to know our full policy about them please click here

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 Q: I have a coupon / discount / store credit code, how do I use that towards my purchase?

A: It’s easy! Place all the items you would like to purchase in your shopping bag. As soon as you have added all of your items in your shopping bag you will see a Discount Code box at the bottom of the shopping bag screen. Simply enter your code and hit Apply Coupon, that’s it!

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Q: How can I check the balance of my Shoe City / YCMC.com Gift card or store credit?

A: There is one place to check it and two ways to get there. You can click here or you can look at the bottom of this page for the Gift Card link. Both of these options will take you to the same place.

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Q: Are there any benefits to having an account with you?

A: Yes, there are benefits! We will send out emails and notifications to you when new products, sales and special promotions are happening. Take advantage of the advanced notice by being a newsletter subscriber! Sign up for the newsletter here


Q: How can I get assistance if I need it?

A: Please contact one of our customer service representatives and they will be happy to help.!

You can call us at 1-866-289-9262 (1-866-BUY-YCMC) or you can email us at services@ycmc.com

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