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If you have any questions or are having any problems, please let us help! We are only an email away at firstname.lastname@example.org and we will likely respond withing 24 hours. If you are in a hurry and really need something answered quickly, feel free to give us a call @ 1-866-289-9262 (1-866-BUY-YCMC) for immediate assistance. Below are a few quick answers to our common questions.
Q: I received an error message that said:
"There was an error processing your payment. Please double check that you have selected the right type of card, check to make sure your card number is correct and make sure your 3 or 4 digit security code was entered correctly and please try again."
What should I do?
A: This most common failure or error is caused by entering the incorrect billing address. The billing address is typically the same address that credit card billing statement is received. Even if you have moved but you have not updated your billing address, you still need to enter your old address that is associated with the credit card.
Q: I am having trouble placing my order because I can't do X,Y or Z.
A: The most common reason for these types of errors are due to out of date web browsers. Our site works best on Internet Explorer 8 and above, Firefox and Chrome. Internet Explorer under version 8 is not advisable because many features will not work with our site. We can always take your order over the phone provided it is M-F between the hours of 8-5 EST.
Q: Who or what is YCMC?
A: YCMC is the E-Commerce division of Shoe City East Coast. We have 32 stores throughout the Baltimore, Washington DC and Virginia area. We have been in business over 60 years and look forward to 60 more!