Once you reach the order confirmation page and see an order number, your order was successfully created. Additionally, we will send you an email confirmation with your order details.
If you didn’t receive a YCMC order confirmation, please check your spam/junk folder. You may also confirm your order was placed by simply logging into your YCMC account. If you feel a mistake was made when entering your email address when your order was placed, please contact YCMC Customer Service.
Once your YCMC order is placed, we are unable to modify or cancel your order. Your order automatically begins processing the moment your order is confirmed.
If you need to change or return any item(s) that you ordered in error, please return it to us as soon as you receive it. Please note, all final sale items including, but not limited to release products, face masks, and underwear are final sale and not eligible for return.
We are required to charge sales tax for any order with a shipping address when there is a legal obligation to do so.
Your YCMC order may be canceled for the following reasons: Out of Stock Item(s), Invalid Payment Authorization, or Fraudulent Purchase.
In the event your order is canceled due to out of stock items or an invalid payment authorization, you will receive an email notification informing you of the reasoning. Any pending authorizations or charges will be released as soon as an order is cancelled. If you made your purchase with a credit card, the transaction is voided and will not appear on your billing statement. Please note, voided credit card authorizations will not appear as a refund as you were never charged.
YCMC reserves the right, in our sole and absolute discretion, to cancel any orders we reasonably determine were ordered through use of a robot or other automatic device or software.
YCMC reserves the right to limit quantity on certain styles and shipping destinations. Limitations can be imposed directly on the website product page or within the shopping cart.
Additionally, limitations can be imposed after you have placed your order. YCMC reserves the right to modify your order by cancelling any units that exceed the limit. We will contact you to notify you of any changes to your order as well as any corresponding refunds.
Product selection offered in Shoe City stores may vary from the product selection offered on YCMC.
Additionally, product prices in Shoe City stores may not always match product prices on YCMC.
Please visit our Store Locator to find our Shoe City stores closest to you.
Payments & Pricing
We accept Visa, Mastercard, Discover, American Express, ApplePay, PayPal, and Klarna.
We’ll charge your payment when your order ships. If your order is sent in multiple shipments, you’ll see a charge for each item as it goes out. Please note, when you place an order, an authorization is put on your card for the total purchase amount. This is a temporary hold on funds that will automatically drop off within a few days.
When you place an order using a debit or credit card, an authorization is obtained from your bank. This authorization places a temporary hold on the funds.
These funds have not been deducted but are being held within your account to ensure the order can be processed.
This temporary hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped.
In the event that your order contains multiple items that are shipped separately, separate authorizations and charges for each shipment may appear on your account.
For items purchased online, we will provide a price adjustment if the item(s) price changes within 14 days of purchase. This does not apply to any sales and/or promotional codes.
Sorry, YCMC does not offer price matching.
Many of the same brands and items from our Shoe City stores are available for purchase online, but our prices and selection may not be exactly the same.