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YCMC.com orders can be returned within 30 days of the shipping date. Simply contact us via email at firstname.lastname@example.org or via telephone at 1-866-289-9262 to begin the return process.
Your YCMC.com order may be returned by requesting a pre-paid return label from us. Usage of the pre-paid label will deduct $10.00 from your refund amount. All return item(s) must be placed in a proper box such as the original shipping box or equivalent. Please do not put a label directly on the shoe box or it cannot be accepted for return or exchange. Cover any old shipping labels with the new one or use a black magic marker to cover any old information. For easy return processing please include your original invoice provided with your YCMC.com order. Once your your package is ready for return, drop off your package at any UPS Drop Off Location or at any UPS partner service such as Mail Boxes Etc.
If you opt to return your YCMC.com order using your preferred shipping method, you are responsible for all shipping costs. Please ship using a trackable service as YCMC.com will not be held responsible for any lost or misdirected packages.
Our return address is:
YCMC Return Department
c/o ESCO Ltd
1800 Woodlawn Dr
Baltimore, MD 21207
Depending on your location it can take anywhere from 1-5 business days for us to receive your return shipment. Once your return is received and inspected, we'll refund your original payment within 7 business days. All original shipping charges applied to the order are non-refundable. Please allow up to two billing cycles for the refund to appear on your statement.
• Item(s) are unworn, unwashed and have the original packaging (such as the original shoe box) and/or tags still attached.
• Damaged boxes or packaging will not be accepted. If we decide to allow the return, you may be subjected to a 20% restocking fee based on damage.
• Personal items such as a bathing suits, intimates or jewelry cannot be returned.
• All electronic devices must be unopened and still have the factory plastic wrap.
If you have a defective item that you would like to return please contact customer service prior to returning any damaged or defective item(s) so we can be aware of the issue. Worn items that are sent back as defective will be inspected by our returns department. In the event that the items(s) are deemed defective we will gladly give you an exchange for another item. If the item is judged to not be defective, we will ship the item(s) back to you at your cost. New, unworn items that are deemed to be defective are eligible for an exchange or a refund. We must be notified of all damaged / defective items within 60 days of purchase. Contact us at email@example.com or call us at 1-866-289-9262 and we will be happy to assist you.
You may return or exchange any item(s) purchased on YCMC.com at any of our Shoe City store locations. All in-store purchases must be returned/exchanged at a Shoe City location.